At Umart, we are committed to delivering world-class excellence and value in every product we offer. To support this commitment, all our products are accompanied by a minimum 1-Year Return to Base Warranty, with many brands extending additional manufacturer warranties, safeguarding your investment and ensuring peace of mind.
Warranty Coverage
This comprehensive warranty serves to address any inquiries or concerns you may have and covers any faults arising from the manufacturing process. These are issues that surface due to the manner in which a product was constructed.
Remote Assistance and Manufacturer Support
Should you suspect that the issue with your product can be resolved remotely, please reach out to us promptly. We will endeavour to assist you to our utmost capability. Alternatively, the product’s manufacturer may offer more detailed solutions, and contacting them directly is also a viable option.
Product Return and Assessment Process
If your product necessitates closer examination or intervention, kindly return the item, preferably with all original packaging and contents, along with proof of purchase, to any Umart store. For delivered orders, contact us with your order number, and we will facilitate a free-of-charge return and provide a return form for completion. For sizable or cumbersome items, partial returns may be discussed and arranged on a case-by-case basis.
Post receipt, the product will undergo an off-site assessment, following which a suitable solution—be it a repair, replacement, or credit—will be provided.
Refurbished Goods
Products submitted for repair might be substituted with refurbished goods of equivalent type or may be repaired using refurbished parts.
Manufacturer Direct Solutions
Customers also have the liberty to liaise directly with the manufacturer to expedite repair, replacement, or credit processes, potentially experiencing faster turnaround times. However, Umart remains at your service to process your warranty requirements if preferred.
Physical Damage
Regrettably, products with physical damage may necessitate an additional external evaluation and may not qualify for warranty coverage.
No Fault Found
Be informed that if no fault is detected, a charge may be applicable to cover shipping costs incurred for repair assessments. To avoid such charges, we recommend confirming the existence of a fault with the manufacturer prior.
Further Information
For in-depth details on your warranty status or our warranty procedures, click here.
To explore the terms and conditions of your Umart Online warranty, please refer here.
